Solar Service Request

At this time, we are only providing general service (issues related to your system underperforming or not working) for systems installed by Active Energies Solar. We apologize for any inconvenience. To search for other service providers in your area, visit the COSSA directory.

Your Trusted Solar Service Partner

Active Energies Solar is here to act as your service partner! Your original contract contains the official legal terms of the warranties associated with your solar PV system. Should the need for service arise, the following information offers a summary of what is covered and the associated costs. For full details on our service fees and policies, please review our Residential Service Billing Document.

Warranty & Billing Information

  • Systems less than one year old – Parts and labor are generally covered under warranty. Refer to your contract for details.
  • Systems more than one year old – Parts may be covered by the manufacturer’s warranty, but labor and mileage may be billable.
  • Current service rates:
    • On-site support: $125 truck roll fee 
    • Hourly rate: $85/hour
    • Mileage: $0.65 per mile round trip

We will respond to your service request within two business days.

Buying or Selling a Home with Solar?

If you’re a homeowner or realtor considering purchasing or selling a home with a solar system installed by Active Energies Solar, contact us! We can check the status of the system, confirm production, and provide helpful insights. If you have recently moved into a home with a solar system installed by Active Energies Solar, reach out to us to ensure the monitoring is transferred to your name.

Service Request Form

Maintenance Request
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Service FAQ

There could be several reasons for this, including a lack of sunlight, inverter issues, or connection problems. Check if your panels are covered in snow or if the weather is unusually cloudy. Even if some panels appear clear, snow covering just a portion of the array can reduce the system’s output. Snow can block enough of the surface area to prevent the panels from generating sufficient DC voltage, even when other panels are clear. If you can safely reach the array from the ground, you can use a plastic snow rake to remove snow from the panels. Use a snow removal service if needed.

To check your system’s performance:

  1. Log into your monitoring software.
  2. Look for any alerts or error messages.
  3. Check the last recorded production date to ensure your system is generating power.
  4. Review the system layout to see if individual panels are producing as expected.

If you notice any alerts or irregularities, please fill out the Service Request Form above, and our team will review your issue.

  • If communications are down, check if you’ve recently changed your internet provider. If so, you may need to update the Wi-Fi settings on your inverter. If you have a SolarEdge screenless inverter, follow these instructions to do so: How to Update Wi-Fi on the Inverter.
  • Some systems include a Gateway connected to your router. Check to make sure it’s plugged in and take note of the lights that are on.
  • Note: Just because the system isn’t communicating doesn’t necessarily mean it’s not producing power.

Check the inverter’s light tube or screen to verify if the system is producing power. The lights will indicate the status of the system:

  • Solid Green = Producing power
  • Blinking Green = Night mode (not enough DC voltage)
  • Solid Blue = Connected to communication (check Wi-Fi if blinking)
  • Solid Red = Fault/alert – requires professional assistance
  • No Lights = The inverter is off (no AC voltage)
  • Rotating/Blinking Lights = The inverter is updating or running a special operation

If you see an error message, try a simple inverter reset:

  • Flip the red toggle switch on the inverter to the “off” position.
  • Turn off the DC disconnect (a black dial on the inverter).
  • Turn off the AC disconnect (usually a gray box labeled “AC Disconnect”).
  • Wait a few minutes.
  • Turn everything back on in reverse order.
  • Check that the inverter’s green and blue lights are on.

  • Check the circuit breakers in your electrical panel.
  • Inspect your solar panels:
    • Are they damaged, dirty, or covered in snow?
    • Do you see signs of critter damage, such as chewed wires?

Contact us if:

  • You’re unsure about any part of troubleshooting.
  • You suspect panel or wiring damage.
  • You need access to the roof or other hazardous areas to inspect your system.